FAQ

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Connection Issues

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My store won’t connect. What should I check?

Make sure you’re using the correct myshopify.com domain (not a custom domain) and the Public Access Token from the Headless app. Double-check for extra spaces or missing characters.

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Data Sync

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Products aren’t showing up in Framer CMS. Why?

Ensure you’ve clicked Sync in the Framerfy plugin after adding or updating products in Shopify. Also verify that the required API scopes are enabled in your Storefront settings.

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How do I update my Framer site when I change products in Shopify?

Click the Sync button in the Framerfy plugin header. This pulls the latest product data into Framer CMS.

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What data is synced from Shopify to Framer CMS?

All base product data fields from Shopify, as well as custom fields that can be created inside Framer CMS.

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What happens if I delete a product in Shopify?

Click Sync in Framerfy. Deleted products will be removed from your Framer CMS. Make sure to update any pages that reference the deleted product.

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Multiple Stores & Projects

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Can I connect multiple Shopify stores?

Yes. Go to the Overview page in Framerfy and click + Add Store to connect additional stores. You can switch between stores in the plugin.

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Can I use Framerfy on multiple Framer projects?

Yes. You can use Framerfy across multiple Framer projects. Each project can connect to the same or different Shopify stores.

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Plans & Requirements

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Do I need a paid Shopify plan?

No. Framerfy works with Shopify’s free trial and all paid plans. You just need access to the Headless app and Storefront API.

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What Framer plan do I need to use Framerfy?

You can start with the free plan. When you’re ready to publish, switch to the Base plan or above.

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Customization

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Can I customize the component styles?

Yes. All components can be styled using Framer’s design tools. Colors, fonts, spacing—everything is editable.

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Can I use Framerfy with a custom domain?

Yes. Framerfy works regardless of whether you publish to a Framer subdomain or a custom domain. Your Shopify connection remains the same.

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Checkout & Orders

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Does checkout happen on my Framer site or Shopify?

Checkout redirects to Shopify’s hosted checkout. This ensures secure payment processing and order management through your Shopify admin.

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Can I track orders placed through my Framer site?

Yes. All orders appear in your Shopify admin under Orders. Checkout is handled by Shopify, so order management, fulfillment, and tracking work as usual.

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Product Variants & Inventory

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Does Framerfy support product variants (size, color, etc.)?

Yes. Use the Variant Selector and Color Selector components to let users choose product options before adding to cart.

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Is inventory tracking supported?

Yes. Framerfy automatically tracks inventory levels from your Shopify store and updates variant availability in real-time.

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How do I handle out-of-stock products?

Variants will be automatically disabled, and inventory will be tracked for available items.

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Cart & Currency

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Will my cart persist across pages?

Yes. Cart state is maintained across your Framer site using local storage. Users won’t lose their cart when navigating between pages.

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Is multi-currency supported?

Currently in development. For now, products display in your store’s default currency.

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International & Markets

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Does Framerfy work with Shopify Markets (international selling)?

Yes. Framerfy supports Shopify Markets, allowing you to sell internationally with localized pricing and currencies.

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Limits & Pricing

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Is there a limit on the number of products I can sync?

Yes. Product limits vary by plan. Please check the pricing page for current limits and plan details.

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Support

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How do I get support?

Use the Help & Feedback form inside the plugin, or reach out via email. We’re actively supporting alpha users and prioritizing feature requests.